Shipping & Payments

Products and prices:

Milopiel reserves the right to decide, at any moment, the products that are offered through www.milopiel.es. In particular, Milopiel may, at any time, add or delete products from the online store.

The essential characteristics of the products are presented in Milopiel within each tab of the product.

Despite Milopiel's scrupulous care in its faithful reproduction, the images and colors of the products offered for sale could, however, not faithfully reflect the reality, due to the specific characteristics of the Internet browser or the screen used By the user.

The prices of the products on sale always appear in euros with the corresponding VAT (21%) included. At these prices will be added the relevant shipping costs. The shipping rates will be communicated to the user when the order is placed, and must be accepted by the customer when confirming the purchase.

Product prices may be subject to updates. The prices that Milopiel will apply to each order will be those in effect at the moment in which the user confirms the purchase of the products added to the "Order", regardless of the day of delivery. It is recommended to make sure the final sales price before confirming the order.

How to order:

To place an order in Milopiel, the user must follow the steps indicated in the purchase process, completing the requested data, confirming the purchase of the products added to the "Order" section and making the payment. Once confirmed the purchase of the products added to "Order", the user will have all the information regarding your purchase in process (including the cost associated with transporting the order to the address indicated) and all relevant contractual data.

The user who purchases products on the website, agrees to pay when confirming the purchase. Thus, the order will not be processed until Milopiel receives the payment agreement.

Once the order has been formalized, the user will receive by e-mail a confirmation that the order has been made, detailing the products purchased and their prices, the shipping costs, the form of payment, the shipping address and other contractual data of the transaction.

Orders will be archived in the Milopiel database for a period of time that will not exceed the limits established by current legislation. The user can access his orders in the section, "My Account / Order Information".

Milopiel may refrain from processing orders sent by users that do not present sufficient solvency guarantees, which are incomplete or incorrect, those whose confirmation of payment is not received within 48 hours, and also in case the selected products do not Available. In such cases, Milopiel will inform the user by e-mail that the Order has not been processed correctly, specifying the reasons for it, and, if applicable, will reimburse the amount that has been anticipated for the unavailable products.

Payment of the price of the products and the respective shipping costs can be made through PAYPAL, including credit cards accepted by PAYPAL.

Milopiel is committed to using the most effective and safe methods of current technology to transmit economic data and payments for each transaction. These shipments will always be encrypted through PAYPAL's secure server (SSL).

In case the user makes the payment by credit card, the bank details will be transmitted through a secure protocol to PAYPAL or others in charge of providing the respective remote electronic payment services, without any third party being able in any case to have access to them.

Delivery:

Milopiel undertakes to deliver the products in perfect condition at the address indicated by the user in the order form, within normal working hours.

Milopiel will not be responsible for errors caused in the delivery when the shipping address entered by the user in the order form is not realistic or has been omitted.

The maximum deadline for deliveries is thirty (30) days, established by default in the Law. However, the usual delivery period is 3-15 working days, from the date of order. They may vary for logistical reasons or force majeure. In these cases, Milopiel will inform its clients as soon as it has knowledge of it.

Each delivery is considered made from the moment in which the transport company makes the product available to the user, which materializes through the control system used by the transport company.

In the case of delays in the delivery of orders, the user may cancel their order in accordance with the procedure described in the section Returns, as if a defective order was, without assuming the costs of shipping and return. Delays in delivery shall not be considered to be cases in which the order has been made available to the user by the transport company within the agreed period and can not be delivered for reasons attributable to the user.

If at the time of delivery the user is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery.

If after 7 business days from the delivery to delivery of the order had not been arranged delivery, the user should contact Milopiel. In case the user does not do so, after 10 working days from the delivery to the delivery of the order, it will be returned to our warehouse and the user will have to pay for the shipping and return costs to the origin of the merchandise, as well as Of possible associated management costs.

If delivery can not be made due to misplacement of the package, our carrier will initiate an investigation. In such cases, Milopiel will contact the user to decide whether to cancel the order and pay the amount paid (cost of products and shipping costs), or if you send a new order, without additional cost.

At the time of delivery, the user must check the good condition of the package before the transport company that makes the delivery of the product, indicating on the delivery note any anomaly that could detect on the packaging. If, after reviewing the product, the user detects any incidents such as blow, breakage or any defect caused by the product, it must be sent by e-mail in the shortest possible time (maximum 5 working days) To be able to process the return.

Returns and exchanges / withdrawal wright:

We know that buying clothes online is not easy and that logical and normal doubts can arise when giving the last click to verify the operation.

In our company customer service is above all things and that is why we want to clarify the possible doubts in the event that when receiving the garment, not your size or directly (very difficult thing) you do not like it.

IF YOU DO NOT LIKE OR IT DOES NOT SERVE THE ITEM RECEIVED, YOU RETURN MONEY. TOTAL SATISFACTION OF PURCHASE. So easy. Now you have no excuse to buy online.

You will have a period of fourteen (14) business days, according to the official calendar of your place of residence, to return the order, counting from the delivery date of the same according to article 44 of Law 7/1996 on Commerce Management Retailer.

For this purpose, you must send the product in perfect condition and in its original packaging, including everything that had been sent with it and its labels in perfect condition, without limiting the use of the product (provided that it does not go beyond mere verification Of the good condition and operation of the same) to the direction of MILOPIEL C / F - 33212 - Gijón - Asturias - Spain. When it is not possible to return the product in the same original packaging, the product may suffer a depreciation.

Exercised by the User the right of return, Milopiel, will return the amounts received from the amount paid for the returned items, including the shipping costs listed in the original order; But remember that the new shipping costs that are generated to return the product are at your expense. The amount will be refunded by the same method of payment used when making the purchase and in a term not exceeding 14 days, from the reception of the article. The cost of return of the return will be borne by the customer.

Returns of modified articles will not be accepted at the request of the client: eg custom arrangements on the purchased item.

It is possible to make changes from one product to another, there should only be stock of the desired product. In this case Milopiel will be responsible for the collection and shipping of the item exchanged, as well as the transportation expenses generated by this action.

We have a standard form for the exercise of your right of withdrawal that should only be covered and sent if you wish to withdraw from the contract. The form can be sent to the address indicated in the model of the form itself, or by writing to info@milopiel.es, or to our web contact form

Withdrawal Form Template:

(You only have to complete and send this form if you wish to withdraw from the contract)

For the attention of Iván Fernández González, acting under the trade name Milopiel, in C/F bajo, 33212 Gijón, Spain, and email info@milopiel.es

I hereby inform you that I give up my contract of sale of the following asset:

- Request for / received the (*):

-Name of the consumer:

-Declice of the consumer:

- Consumer signature (only if this form is presented on paper):

-Date:

(*) Delete where not applicable

Legal purchase guarantees:

In the case of a defective product it will be possible to proceed to the return of the same taking Milopiel charge of the transport costs.

Milopiel will respond to any lack of conformity that manifests itself within two years of delivery. The user must report the non-compliance within two months of being aware of them.

All disputes, disputes or claims arising from the interpretation or execution of the general conditions of sale will follow the described in the section APLICABLE LEGISLATION AND RESOLUTION OF CONFLICTS

Modification on conditions:

Milopiel has the right to review and modify these Terms at any time. You will be subject to the policies and conditions in force at the moment you make each order, unless by law or decision of governmental agencies we must make changes in said policies, Conditions or Privacy Statement, in which case, the possible changes will also affect The orders that you had previously made.

Events beyond our control:

Milopiel shall not be liable for any breach or delay in performance of any of the obligations we assume under a Contract, the cause of which is due to events beyond our reasonable control ("Cause of Force Majeure").

The Causes of Force Majeure shall include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and shall include the following: (1) Strikes, lockouts, or other measures of protest. 2. Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or war preparations. 3. Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster. 4. The impossibility of using trains, ships, airplanes, motor transports or other means of transport, public or private. 5. Impossibility to use public or private telecommunications systems. 6. Acts, decrees, legislation, regulations or restrictions of other governments. 7. Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.

It will be understood that our obligation to comply under any Contract will be suspended during the period in which the Force Majeure continues, and we will have an extension in the term to fulfill our obligation during that period. We will use all reasonable means to terminate the Cause of Force Majeure or to find a solution by which we may perform our obligations under the Contract in spite of the Cause of Force Majeure.