Returns and changes / withdrawal right:
We know that buying clothes online is not easy and that logical and normal doubts can arise when giving the last click to verify the operation.
In our company customer service is above all things and that is why we want to clarify the possible doubts in the event that when receiving the garment, not your size or directly (very difficult thing) you do not like it.
IF YOU DO NOT LIKE OR IT DOES NOT SERVE THE ITEM RECEIVED, YOU RETURN MONEY. TOTAL SATISFACTION OF PURCHASE. So easy. Now you have no excuse to buy online.
You will have a period of fourteen (14) business days, according to the official calendar of your place of residence, to return the order, counting from the delivery date of the same according to article 44 of Law 7/1996 on Commerce Management Retailer.
For this purpose, you must send the product in perfect condition and in its original packaging, including everything that had been sent with it and its labels in perfect condition, without limiting the use of the product (provided that it does not go beyond mere verification Of the good condition and operation of the same) to the direction of MILOPIEL C / F - 33212 - Gijón - Asturias - Spain. When it is not possible to return the product in the same original packaging, the product may suffer a depreciation.
Exercised by the User the right of return, Milopiel, will return the amounts received from the amount paid for the returned items, including the shipping costs listed in the original order; But remember that the new shipping costs that are generated to return the product are at your expense. The amount will be refunded by the same method of payment used when making the purchase and in a term not exceeding 14 days, from the reception of the article. The cost of return of the return will be borne by the customer.
Returns of modified articles will not be accepted at the request of the client: eg custom arrangements on the purchased item.
It is possible to make changes from one product to another, there should only be stock of the desired product. In this case Milopiel will be responsible for the collection and shipping of the item exchanged, as well as the transportation expenses generated by this action.
In order for a return to be accepted, the products to be returned must meet the following requirements:
- The unwanted product must be in the same state in which it was delivered, and must retain its labeling.
- The unwanted product must be returned using the same protective carton in which it has been received to protect the product or, in its absence, in a similar protective box in order that the product reaches our warehouse with the maximum guarantees Possible.
- A copy of the delivery note must be included in the package, where the returned products are marked.
If you want to help us improve the service, we would be grateful if you could indicate the reason for the return.
If the requirements of the previous point have been respected, Milopiel will send the user an e-mail confirming acceptance of the return, and will proceed to the payment of the amount of the products returned.
We have a standard form for the exercise of your right of withdrawal that should only be covered and sent if you wish to withdraw from the contract. The form can be sent to the address indicated in the model of the form itself, or by writing to firstname.lastname@example.org, or to our web contact form
Withdrawal Form Template:
(You only have to complete and send this form if you wish to withdraw from the contract)
For the attention of Iván Fernández González, acting under the trade name Milopiel, in C F 33212 Gijón, Spain, and email email@example.com
I hereby inform you that I give up my contract of sale of the following asset:
- Request for / received the (*):
-Name of the consumer:
-Declice of the consumer:
- Consumer signature (only if this form is presented on paper):
(*) Delete where not applicable